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The 024 enters the list of short numbers of social interest to prevent suicide -!

The 016 enters the short number list of social interest to prevent suicide -!

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The 024 enters the list of short numbers of social interest to prevent suicide -!

The 016 enters the short number list of social interest to prevent suicide -! We have explained the details of the news, step by step, below. The 024 enters the list of short numbers of social interest to prevent suicide -! Keep reading our news. Here are all the details on the subject.

The 024 enters the list of short social interest numbers to prevent suicide -!

In the same way that there are special rate numbers and telephone prefixes, in Spain we also have a group of short numbers called “of social interest” , with less than nine figures and, in many cases, free. Of all of them, the best known is undoubtedly the 112, the emergency number that will soon have call location.

However, in that group of social interest numbers, it is where we also find the 011, for information on traffic and roadside assistance, the 065, for telephone assistance to people in a situation of dependency, or the 016, for information and legal advice to women victims of gender violence. Now furthermore, has just joined them on 024 for care of people at risk of suicidal behavior.

suicidal behavior

Among other measures, the Action Plan 2021 – 2024 of Mental Health and COVID of the Government includes the implementation of a telephone number that allows to centralize care services for suicidal behavior . The Ministry of Health requested its attribution of the short number 024 and today , has finally been published in the BOE.

As explained in the resolution, it is a service of national scope, anonymous, free, confidential and accessible that aims to provide telephone attention and professional support to all people with suicidal thoughts, ideations or risk of behavior. The person in charge of providing the service will be the General Directorate of Public Health of the Ministry of Health, but may also collaborate with specialized units in the Autonomous Communities, as well as with emergency resources that may be necessary to mobilize.

The toll-free number 024 is intended to provide telephone service and professional support to all people with thoughts, ideations or risk of suicidal behavior

Telephone calls to the number 024 will be free for the calling user and will be treated by the operators, for pricing purposes, as automatic collect calls . In addition, the service provided will be open to all citizens without the need for prior registration and without the following activities being carried out during the calls: advertising, entertainment, marketing, sale and use of the call for the future sale of commercial services.

The Ministry of Health will designate the operator who will be in charge of terminating the calls addressed to the number 024 and that will be published in the BOE. Operators have three months from publication to place calls to 024 under the conditions established in this resolution.